Shipping policy

Shipping Policy

Thank you for shopping with House of Ellen. We carefully pack every order to ensure your items arrive safely.

Processing times
Orders are usually processed and dispatched within 2–3 working days. During particularly busy periods, such as Christmas or promotional periods, processing may take a little longer.

Delivery
Delivery costs and available shipping options will be shown at checkout before you complete your purchase.

Once your order has been dispatched, delivery times will depend on the delivery service selected. Delivery estimates are provided as a guide and may occasionally be affected by circumstances outside our control.

Delivery address
Please ensure your delivery address is correct before placing your order. If you notice an error, please contact us as soon as possible at houseofellenhome@gmail.com. We cannot guarantee that an address can be changed once an order has been dispatched.

Damaged parcels
We take great care when packaging our homeware and décor. If your order arrives damaged, please contact us as soon as possible and include photographs of the damaged item and packaging so we can help resolve the issue.

Missing or delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at houseofellenhome@gmail.com and we will look into it for you.